General terms and conditions
1. General provisions
These general terms and conditions govern the rights and obligations of the parties arising from the purchase contracts concluded between the seller and the buyer, the subject of which is the sale and purchase of products offered on the seller’s e-commerce website. Purchases in the online store may be made by natural and legal persons without restriction, provided that they comply with the following general terms and conditions (hereinafter referred to as GTC). By sending the order for the goods, the customer agrees with these GTC.
Veronika Juríčková, Registered seat: Rybany 47, Rybany 956 36, Slovakia
Company registered in the Commercial Register of the District Court of Banovce nad Bebravou, Registration: OU-BN-OZP-2015/005567-2
ID: 47 949 279
A natural or legal person who has entered into a business relationship with the seller with his order.
All products and services that are in the offer of the online store or goods made according to the special requirements of the buyer specially ordered on the basis of the buyer’s specification.
2. Order and conclusion of the contract
The purchase contract on the basis of which the sale of goods by the seller to the buyer is carried out arises on the basis of a binding order confirmation. An e-mail or telephone confirmation is considered binding, as it is realized after the previous sending of the electronic order (confirmation of receipt of the order into the system is not considered binding). The contact necessary to confirm the order is usually made by the seller after verifying the availability and delivery date of the required goods. The order confirmed by the seller is considered binding for both parties.
The condition for the validity of the electronic order is the true and complete completion of the following essential requirements:
- contact details of the buyer – name and surname, telephone and e-mail,
- the name of the goods, which clearly determines the subject of the order, the price of the goods, the required quantity of goods,
- selected payment method,
- selected method of delivery of goods and address for delivery of goods.
3. Payment terms
The buyer is obliged to pay the seller the purchase price, including the cost of delivery of goods through the offered methods of payment in the order:
a) online payment via the payment gateway,
b) by non-cash transfer to the seller’s account, if the seller agrees in advance.
The price of the goods is determined according to the valid price list. The seller undertakes to deliver the goods to the buyer at the price valid at the time of ordering the goods.
Discounted prices of goods are clearly marked with the symbol „promotion“ or „sale“. The validity of the preferential prices lasts until the stocks are sold out or for the duration of the period stated at the preferential price.
4. Delivery terms
1. The seller is bound by the order and to deliver the ordered goods within 30 days of its creation.
2. If the goods are in stock, they are shipped according to capacity as soon as possible, usually within 3 working days.
3. In the event that the seller is unable to deliver all the ordered goods to the buyer within the agreed time, the seller will notify the buyer as soon as possible and notify the buyer of the expected delivery date of the ordered goods or propose delivery of alternative goods.
4. Together with the goods, the buyer will receive an invoice in electronic form.
5. The place of delivery is the place of performance.
6. We mediate the transport of goods to the buyer with the help of the courier company
5. Cancellation of the order by the seller
The seller reserves the right to cancel the order or part thereof if the goods are no longer produced or delivered or the price of the supplier of the goods has changed significantly and does not agree with the buyer on a replacement performance.
In the event that this situation occurs, the seller will immediately contact the buyer to agree on further action. If the buyer has already paid part or all of the purchase price, the relevant amount will be transferred back to his account within 15 calendar days.
6. Cancellation of the order by the buyer
The buyer has the right to cancel the order without giving a reason at any time before its binding confirmation. After binding confirmation of the order only if the seller does not meet the agreed delivery conditions. In the event of cancellation of a confirmed order, the buyer is obliged to compensate the seller for the damage caused by this action in the event that in connection with the procurement of goods has already been incurred demonstrable costs. The contractual cancellation fee is set at 15% of the price.
The buyer is entitled to withdraw from the contract without giving a reason within fourteen working days from the date of receipt of the goods by written notice to the email address. firstname.lastname@example.org . The cost of returning the goods is borne by the buyer, who is obliged to ensure the delivery of undamaged and unworn goods to the company’s address. If the conditions for returning the goods are met, the buyer will be refunded the full amount paid for the goods within 14 working days after delivery of the returned goods. The returned amount includes the price for the delivery of goods
The customer is entitled to check the integrity and completeness of the shipment upon receipt. Subsequent claims of this kind can only be accepted if the buyer proves. that the claimed defects were already in the goods at the time of receipt from the carrier.
In case of non-acceptance of the goods, or return of the goods by the buyer – consumer after the specified period of 14 days, or return of the goods by the buyer – legal entity, if the return was agreed by the seller, a cancellation fee of 15% will be deducted from the purchase amount. Shipping costs for delivery of goods are not refundable.
Within 10 working days at the latest, this amount for the returned goods will be sent to the buyer’s bank account.
The seller does not accept the returned goods through cash on delivery. In the case of returning the goods, the buyer is obliged to send the goods in the form of a regular or commercial package by post or forwarding company.
7. Protection of personal data
During registration, the buyer provides the data necessary for his identification in the e-shop, which allow him to carry out the necessary accounting operations, to prepare a tax document.
The seller undertakes to treat and dispose of the buyer’s personal data in accordance with applicable law, collecting them only for the above purpose and to improve its services.
By using the online store, the buyer agrees to the collection and use of information about it and its purchases under the conditions set out above.
8. Final provisions
The relevant provisions of the Civil Code, the Consumer Protection Act, Act no. 22/2004 Coll. on Electronic Commerce and on Amendments to Act No. 128/2002 Coll. on State Control of the Internal Market in Matters of Consumer Protection and on Amendments to Certain Acts, as amended by Act no. 284/2002 Coll. as amended by later regulations and Act no. 102/2014 Coll. on consumer protection in distance selling.
These business and complaint conditions take effect against the buyer by concluding a purchase contract.
Before sending the order, the buyer will be asked to confirm by checking the box that he has read these business and complaint conditions, read them, understand their content and fully agrees with them.Veronika Juríčková47949279